Delivery Policy-Vegio
Effective Date: (01/12/2025)
This Delivery Policy outlines how Vegio fulfills and delivers vegetable orders placed via WhatsApp or the website.
1. Delivery Model
Vegio follows a pre-order based delivery system. Vegetables are purchased fresh after order confirmation and delivered as per the scheduled time slot.
2. Delivery Area
Vegio delivers only in selected local areas.
Delivery availability depends on service location and order capacity.
3. Delivery Timings
Delivery is done on pre-declared days and time slots.
Customers will be informed of delivery timing during order confirmation.
Delays may occur due to weather, traffic, or operational issues.
4. Delivery Charges
Delivery charges, if applicable, are communicated clearly at the time of order confirmation.
Delivery charges are non-adjustable with wallet or cashback, unless stated otherwise.
5. Customer Availability
Customers must ensure availability at the delivery location.
If the customer is unavailable at the time of delivery, Vegio reserves the right to mark the order as completed.
6. Weight & Quantity Variations
Vegetables are natural products; slight variations in weight or quantity may occur.
Minor variations are normal and accepted as part of fresh produce delivery.
7. Order Handling
Orders are packed hygienically and handled with care.
Any visible issues should be reported immediately at the time of delivery.
8. Delivery on Offers & Cashback Orders
Special offers or cashback-based orders may have specific delivery conditions.
Such conditions will be communicated clearly before order confirmation.
9. Service Limitations
Vegio reserves the right to:
Reschedule deliveries due to unavoidable circumstances
Limit the number of daily deliveries
Temporarily suspend delivery in specific areas if required
10. Policy Updates
Vegio may update this Delivery Policy at any time.
Changes will be effective immediately once published on the website.